At Furry Refuge, our goal is to offer you affordable and reliable shipping options, no matter where you live. Every customer, every day; we are hard at work ensuring that we provide the very highest levels of responsiveness to you at all times.
Order Delivery Time Estimates
The time frame for order delivery is divided into two parts
Processing time:
Order verification, tailoring, quality check and packaging. All in-stock orders are processed and have a shipping label created within 1-2 business days after the order is placed. A notification email will be automatically sent to your email address as soon as the label is created with your order and tracking information. An additional business day may elapse before the order is scanned in by a postal carrier. Orders for items currently in production or created on a custom or an individual basis may feature longer processing times.
Shipping time:
This refers to the time it takes for items to be shipped from our business location to the destination. International delivery usually takes about 14–28 business days. US orders are shipped by First Class Mail or Priority Mail, which are United States Postal Service products. After processing and leaving our location, items usually take between 2 and 4 days to arrive at their domestic/US destination, but can take longer from time to time.
Shipping and Handling Pricing Estimates
Tracking:
All of our orders are shipped with tracking. When we fulfill your order and print the shipping label, you should automatically receive a confirmation email that will contain the tracking number for your shipment.
While this means that postage costs will be a bit higher, we believe that providing reliable shipping and tracking information helps build the trust necessary to our business relationship. If you would like to discuss shipping a smaller and/or inexpensive item without tracking, you are welcome to email us at [email protected].
Shipping:
Costs can vary widely due to our range of product sizes and weights, but for your general planning purposes:
Domestic (within US):
- 0lb-1lb AND small flat items (such as small quantity stickers and badges, or single quantity buttons and pins) – First Class Mail – $2-$5
- 1lb to 70lbs AND/OR large items (such as flaks, flask sets, shirts, or large quantity purchases) – Priority Mail – $7 – $35+
International (outside US):
- At this time we are unable to confidently provide estimates for international shipping. We will contact you directly using the email provided after your order has begun processing with any additional shipping costs.
We do not offer local delivery, pickup or drop off services at this time.
Handling:
We also include handling charges at a flat rate dependent largely on package size only:
- usually $1 for most orders, up to $5+
- Extra heavy orders of more than 70lbs are often split into multiple packages, but for certain custom items that may not be possible, so an extra charge may be discussed and invoiced for ahead of time.
Still have questions?
Any questions or inquiries can be directed to [email protected], with a Subject Line including “Shipping Policy”.